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Home > Terms and Conditions

Policies, Terms and Conditions:

 
Credit Cards  by  APT

We accept the following credit cards: Visa, MasterCard, Discover and American Express. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order. Your credit card will be billed upon shipment of your order.

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Multiple Product Orders  by  APT
For a multiple product order, we will make every attempt to ship all products contained in the order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise. You will only be charged for products contained in a given shipment, plus any applicable shipping charges. You will only be charged for shipping at the rate quoted to you on your purchase receipt. The entirety of this shipping charge may be applied to the first product(s) shipped on a multiple shipment order.
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Privacy Policy  by  APT

Effective August 15, 2007

Privacy Notice Table Of Contents:
Our Commitment To Privacy
The Information We Collect
How We Use Information
Our Commitment To Data Security
Our Commitment To Children's Privacy
How To Access Or Correct Your Information
How To Contact Us

Our Commitment To Privacy
Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.

The Information We Collect:
This notice applies to all information collected or submitted on the AP&T North America website. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages include:

Company
Name
Address
email address
Phone number
Credit/Debit Card Information

On some pages, you can submit information about other people. For example, if you order an item online and want it sent directly to a different recipient, you will need to submit the recipient's address. In this circumstance, the types of personal information collected include:

Name
Address
Phone Number

The Way We Use Information:
We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.

We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.

We never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

Our Commitment To Data Security
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

Our Commitment to Children's Privacy:
Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our website from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.

How You Can Access Or Correct Your Information
You can access all your personally identifiable information that we collect online and maintain by signing in to your secure personal account. We use this procedure to better safeguard your information.

You can correct factual errors in your personally identifiable information by accessing your account with your unique username and password.

To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or allowing changes or corrections to your account.

How To Contact Us
Should you have other questions or concerns about these privacy policies, please call us at 704-292-2900 or send us an email at info@apt-usa.com.

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Return Policy  by  APT
Stocked items can be returned only with a Return Material Authorization. Please call us at 704-292-2900 to receive an RMA #. Special Orders are not eligible for return. 

Items must be returned within 30 days of receipt and with the RMA# clearly marked on the outside of the package.  The package should contain a copy of the original packing slip with the RMA# noted.

 

The return location is:

AP&T North America

ATTN: Returns

4817 Persimmon Court

Monroe, NC  28110 

 

Items do not have to be returned in original packaging, but must be packed with adequate protection against any shipping damages.

Shipping charges are the responsibility of the customer. Original shipping charges will not be refunded unless the part is defective or the incorrect item was packed and shipped by AP&T. 

Credit will be issued using the customerís original method of payment, less applicable shipping charges, within 3 business days of return receipt.

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Shipping Policy  by  APT
Shipping Methods and Costs
Depending on the item(s) you purchase, different shipping methods may be available. Each shipping method has its own restrictions and charges that will be applied to your order. Our preferred method of shipment for most items is UPS.

At Checkout, you will be prompted to choose a shipping method for your item(s). (Please note that some items may offer only one shipping method.) Shipping costs are dependent on the items in your order and the shipping method you select

Shipping costs for orders placed on this site are based on the weight of the total order.

Generally, you will have the option of upgrading your shipping method for faster delivery (such as Next Day Air or 2nd Day service). If you choose to upgrade your shipping method, your order must be received and accepted by 11:00 a.m. EST or your order may not be processed until the following business day. Business days are Monday-Friday, excluding holidays within the United States. We will make every reasonable effort to fulfill emergency orders for in stock items on the day they are received.

Shipping Surcharges
Some items may be subject to additional shipping and handling surcharges due to:
Size or weight
Shipping destination
48 Contiguous United States
Standard Ground, normally 3 - 7 business days
Most items may be shipped to the 48 contiguous United States via UPS Ground service. You can expect your order to arrive within 3-7 business days. Business days are Monday-Friday, excluding holidays within the United States.

Two Day, normally 2 business days
Most items may be shipped to the 48 contiguous United States via UPS Second Day Air service. In order for your order to be processed for "Two Day" service, you must place the order before 11:00 a.m. Eastern Standard Time. You can expect your order to arrive within 2 business days. Business days are Monday-Friday, excluding holidays within the United States.

Overnight, normally 1 business day
Most items may be shipped to the 48 contiguous United States via UPS Next Day Air service. In order for your order to be processed for "Overnight" service, you must place the order before 11:00 a.m. Eastern Standard Time. You can expect your order to arrive within 1 full business day after your order is processed. Business days are Monday-Friday, excluding holidays within the United States.

Other Delivery Services
Some Oversized or heavyweight items may be shipped via freight service. If this service is necessary, it will be noted on the Product Detail page and during checkout. Freight delivery charges vary according to individual products.
Alaska or Hawaii
Two Day, normally 2 business days
Most items may be shipped to Alaska and Hawaii via Second Day service. In order for your order to be processed for "Two Day" service, you must place the order before 11:00 a.m. Eastern Standard Time. You can expect your order to arrive within 2 full business days. Business days are Monday-Friday, excluding holidays within the United States.

Overnight, normally 1 business day
Many items may be shipped to Alaska and Hawaii via Overnight service. In order for your order to be processed for "Overnight" service, you must place the order before 11:00 a.m. Eastern Standard Time. You can expect your order to arrive within 1-2 full business days. Business days are Monday-Friday, excluding holidays within the United States.
International Shipping
At this time, shipping for orders placed via this website is limited to U.S. locations only. Please call 704-292-2900 to place an order for shipment outside of the United States.
Tracking your shipment
Tracking information will be provided via e-mail once your order has been shipped.
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Typographical Errors  by  APT
In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Our Store shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Our Store shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Our Store shall immediately issue a credit to your credit card account in the amount of the incorrect price
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